Privacy Policy

Sheenashona is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application, and digital service ("Services") of Sheenashona Ltd ("we", "us", "our") and describes how Sheenashona collects, uses, and shares information when you purchase item(s) from us, contact us, or otherwise use our services and the procedures that we have in place to safeguard your privacy.

This Privacy Policy does not apply to the practices of third parties that I/we do not own or control.If you do not agree to the following policy you may wish to cease viewing/using this website.

  1. Personal Information Sheenashona Collects 

We are the controller for the purpose of data protection law, in respect of your personal information collected via this website. To fulfil your order, you must provide Sheenashona with certain information but not limited to personal information such as:

  • contact information such as email address, postal address, and telephone/mobile number.

  • the details of the product that you’re ordering, You may also choose to provide us with additional personal information (for a custom order of jewellery or candle for example).

  • your marketing preferences, including any consent you have given us when you subscribe to our newsletter or set up an online account.

  • if you contact us by telephone, email, or live chat we may keep a record of that correspondence.

  • marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.

  • website activities, we collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us.

We may also collect some information automatically including, but not limited to:

  • information related to the browser, device, or operating system that you use to access our Services.

  • your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket, and purchased. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail.

  1. Why We Need Your Information & How We Use It

We rely on several legal bases to collect, use, and share your information, including but not limited to -

  • as needed to provide our services, such as when we use your information to process and fulfil your order, to settle disputes, or to provide customer support
  • sending you information about changes to our terms or policies.
  • verifying your identity.
  • to prevent, investigate and/or report fraud, misrepresentation, security incidents or
  • to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services 

Where and when you give us your consent, we, our employees, service providers, and selected third parties will use your personal data:

  • for direct marketing to send you e-newsletters and other promotional material about our services.

  • to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalise content and advertising for you and to allow our content to function better.

  • on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

If you no longer wish for us to use your personal information for marketing purposes, you have an absolute right to opt-out at any time. You can do this by clicking on the "Unsubscribe" link at the bottom of our emails or by contacting us at customerservice@sheenashona.com.

When you register your personal information with Sheenashona, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services including, but not limited to, registration with Sheenashona, subscribing to our newsletter or placing an order with us.

  1. Information Sharing & Disclosure 

Information about our customers is important to our business. I/We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I/We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. I/We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Processing your payment. After you place an order on our website you will need to make payment for the goods/and or services you have ordered. To process your payment, we use third party payment processors. This may include but is not limited to Shopify Payments, PayPal, Amazon Pay and/or Klarna. Please refer to the payment terms and privacy policy of your chosen payment provider.

  • Business transfers. If I /We sell or merge my business, I/We may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. I/We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

  1. Data Retention 

I/We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, I/We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. I/We generally keep your data for the following time: period: minimum of six years as set out by UK tax/law. 

  1. Transfer of Personal Information Outside The EU

I/We may store and process your information through third-party hosting services in the US/ Europeans Economic Area (EEA) and other jurisdictions. As a result, I/We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we transfer personal information we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law. 

  1. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • You may have the right to access and receive a copy of the personal information I/We hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I/We am required to store data for legal reasons) I/We will generally delete your personal information upon request.

  • You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, I/We will delete your personal information unless I/We have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the case of the United Kingdom this is the Information Commissioner's Office (ICO), There contact details Wycliff House, Water Lane, Wilmslow, Cheshire SK9 5AF  

  1. How To Contact Us

For purposes of EU data protection law, I/We Sheenashona are the data controller of your personal information. If you have any questions or concerns, you may contact us at customerservice@sheenashona.com. 

  1. Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. Security Measures

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store. Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy policy.  

Definition - What Are Cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Where do Cookies Come From 

There are typically two sources of cookies. 1) First party cookies sent direclty by the website you accessed (ours) onto your device. 2) Third-party cookies sent by a third party that provides functionality through our website, such as vidoe clips or social media, This helps the third party remember your preferences when you visit ours and others webstes.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies Used

Sheenashona currently uses cookies by Google Analytics and AddThis. By using our website, you agree that we can place these types of cookies on your device.

Data Analysis

Information is collected in aggregate for the purposes of statically analysis to monitor website usage. These statistics do not include any information that can be used to identify any individual. We also may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Google Analytics 

Google Analytics generates detailed statistics about visitors to a website for marketing purposes. Google Analytics can track users across search engines, email campaigns and display advertising giving advertisers the opportunity to optimise campaigns on multiple platforms.
Data Collected: Anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), Pseudonymous (IP address). Data sharing: Google stores the information collected by these cookies on servers in the United States and may transfer anonymous data to third-parties.For more information please see Google’s Privacy Policy.

Google Analytics Cookies Used And Description

__utma - This cookie provides each unique browser visiting our site with a unique ID. This means repeat visits to our website via the same browser are recorded as belonging to the same (unique) visitor.
__utmb - The Google Analytics tracking for ga.js uses two cookies to establish a session.
__utmc - This description is specific to the ga.js tracking code for web pages.
__utmz - Google Analytics stores the type of referral information in a cookie and is used to determine visitor navigation within our site. The cookie has a 6 month expiration date.

AddThis

AddThis button spreads content across the Web making it easy for visitors to bookmark and share with other people. It provides user bookmarking and sharing activity statistics.
AddThis tools set cookies as part of its user measurement and analytics features. These cookies are set on the .addthis.com domain. The AddThis tools also use cookies to manage user sharing preferences.
Data Collected: Anonymous (browser type, page views, referring URL, traffic statistics, time/date), Psudeonymous (IP address, unique device ID).
Data Sharing: Aggregate data is shared with third parties.
For more information please see the AddThis Privacy Policy 

AddThis Cookies Used And Description 

uid - Uniquely assigned machine-generated user ID
di/dt - Maintenance cookies that help manage expiration for other cookies
bt - User interest modelling
uvc - Measures how often we see an AddThis user
ssc/psc/uvc - These cookies are used in recording user sharing and social activity
loc - Geolocation, used to help publishers know approximately where people sharing information are located. (State level)
uss/ups - Used to record user-specified sharing preferences
ssh/sshs - Used for optimizing sharing settings for the user
dbm - User preferences on whether to see toolbar download options      

Social Media Sites

datr, lu, s, locale, c_user, xs - Facebook cookie allowing sharing of a page via Facebook
pid, k, guest_id,_twitter_sess< orginal_referer, external_referer, js - Twitter cookies allowing sharing of a page via Twitter 

Changes To This Privacy Policy

From time to time we may update our privacy policy.        

Contacting Us

All comments, queries and request relating to the use of your information are welcomed and should be addressed to customerservice@sheenashona.com