Shipping & Delivery

Welcome to Sheenashona

We deliver to over 200 countries world-wide with Royal Mail & their international partners.

  • UK 
    • Royal Mail Tracked 48  - Free
    • Royal Mail Tracked 24  - £5.99
  • International Rest of World (5-7 working days) - £13.99

* Royal Mail Tracked 24 and 48 UK orders are delivered working days Monday to Friday with the exception of local and national bank holidays. 

Dispatch Information

  • Transactions are processed in pounds sterling
  • All orders received and payment cleared before 2pm GMT Monday to Friday, excluding bank holidays will be dispatched the same day 
  • Any ordered received and payment cleared after 2pm GMT will be dispatched the following day
  • Engraved jewellery items are processed at 9am each day and will be dispatched on the 4th working day from date of order
  • All jewellery and personalised items are photographed prior to packing & dispatch as part of our quality assurance process.

Delivery Information

  • All orders dispatched will be provided a Royal Mail Tracking Number
  • Royal Mail UK tracked service delivery time scales relate to working days Monday to Friday excluding bank holidays or the weekends.
  • Please ensure you provide a delivery address where you are likely to be in at the time of delivery (home or work). If you are not present at the time of delivery our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time or pick it up.
  • Parcels with a business address listed will be delivered to the designated delivery place at the chosen business address, not always directly to the recipient.
  • Please note that any custom duty and taxes incurred in the country of destination are the responsibility of the customer.
  • For security reasons we are unable to deliver goods to PO Boxes, Hotels and Pack Stations.
  • Orders may be subject to security checks, which may cause a delay in the processing of your order. We may need to contact you to carry out these security checks. Where we are unable to reach you using the contact details provided it will delay the dispatch of your order.

If you have any additional questions please feel free to contact our customer service team at customerservice@sheenashona.com.